FAQ

How do I transfer my domain hosting to ANG Malta?

You will need to go to your domain name registrar and modify the Domain Name Server (DNS) to point to ANG Malta’s. Usually registrars have a username and password that you log in to and then make the modifications. Please contact your domain name registrar if you do not have this information.

When you sign up for a new hosting account with ANG Malta your domain name will be set up on our server Instantly when your order is placed. Once this takes place you will receive a new account access E-Mail that will contain important hosting account information as well as our current server DNS for you to change through your registrar

Once you complete this process it will take 24-48 hours for the DNS changes to propagate across the entire Internet. After this time has passed you will then be able to upload your web site to your new host account server. (Note: ANG Malta does not control this process and the time it takes for DNS to propagate.)

Does ANG Malta offer telephone support?

Yes. ANG Malta offers telephone support Monday-Friday 9am-5pm GMT +1 excluding holidays. If you need sales or technical support via phone during these times simply call 00356 2701 1111.

What are ANG Malta’s terms of service?

Customers hold complete freedom to express themselves on their web sites. Although your intellectual and artistic freedom is respected, ANG Malta still reserves the right to remove content from our servers for any of the following reasons outlined below.

We do not allow any illegal activity including, but not limited to child pornography web sites, links to child pornography web sites, animal abuse web sites, spamming, illegal software / warez download sites, illegal game servers, and illegal bulk email services. We also do not host any gaming / gambling websites.

We do not allow any illegal adult oriented material including but not limited to escort / prostitution services web sites, links to escort / prostitution services web sites,  slanderous, abusive, racist or terrorist content. We do not allow any conduct that violates regulations, or normally accepted practices within the Internet community, whether or not expressly mentioned in this Policy. We reserve the right at any time to refuse or cancel service without warning or refund should any of these terms be violated.

Use of our services is at the customer’s sole risk, we make no warranties. We reserve the right at any time to disallow activities that might in any way damage ANG Malta’s reputation, network and or servers weather caused intentionally or unintentionally. The Acceptable Use Policy is a guideline only, and is not meant to be exhaustive. For a detailed explanation of ANG Malta’s terms of service please visit our Terms of Service page.

Is telnet or SSH access available?

Telnet and shell access is only available to the server administrator and VPS customers. Allowing telnet or shell access to shared servers can cause security issues and vulnerabilities to all of the accounts on the server.

How many FTP accounts are provided?

You receive one master FTP account with the ability to add unlimited user FTP accounts through your control panel.

Does ANG Malta offer pre-installed web applications?

Yes. ANG Malta offers the Application Vault service. Web Applications allows you to install, reconfigure and uninstall a wide range of bulletin boards, e-commerce applications, chat modules, on-line picture albums and online support systems directly from your interface. NO knowledge is required to install an application into your website, and the installation will be done correctly and instantly. Simply log in to the control panel, click on your domain, and then click on the icon ‘Application Vault’. You will be presented with a list of applications that can be easily installed from the control panel itself.

Does ANG Malta backup my web site and it’s data?

Yes. ANG Malta performs daily disk imaging backups on ALL of our servers. Should your server have a catastrophic hard drive failure hardware is immediately replaced and re-imaging process begins from the last backup.